Refund policy

Returns

Our policy lasts 1 day. If 1 day has gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. The receipt can be downloaded from the email address used when placing the order.

Damaged

We must receive notification of damaged products within 24 hours of delivery. We require a picture of the damaged item to be sent to WhatsApp message via 0798 499 985 or email at customer.care@wowbeverages.co.ke for our review. 

For products damaged during delivery, please keep all original packing material for courier inspection to file a claim with the courier service. Once we receive the package in our office, we will assess it and give feedback within 48 hours.

Refunds (if applicable)

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank or MPESA account again. Then contact your bank or Safaricom, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us by sending us a WhatsApp message via 0798 499 985 or email at customer.care@wowbeverages.co.ke

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a WhatsApp message via 0798 499 985 or email at customer.care@wowbeverages.co.ke

Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.