Shipping policy

We have an excellent delivery team that covers the whole of Kenya currently. We offer three delivery options to customers, which include same-day delivery, expedited 2-hour delivery, and next-day delivery.

Delivery charges for your order will be displayed at checkout.

Delivery Method	Estimated Delivery Time	Delivery Costs (Ksh)	Weight Conditions
Click and Collect - Pick up from Kileleshwa	Same Day	Free	N/A
Expedited 2 Hour Shipping (Within Nairobi Only) Weekdays  - Cut Off - 4 PM	2 Hours	400/=
Nairobi Next-Day Delivery	Next Day (9 am to 6 pm)	250/=	N/A
Nairobi - Same Day Delivery (Cut Off - Weekday's 1 PM | Saturday's 11AM	Same Day (1 PM to 8 PM)	350/=	N/A
Nairobi Environs (Slightly outside Nairobi County) Karen, Ruiru, Kitengela, Rongai, Kiserian, JKIA, etc - Fargo Delivery	24 - 48 Hours	350/=	Up to 5kg
Out of Nairobi - Fargo Delivery	24 - 48 Hours	500/=	Up to 5kg
Out of Nairobi - Shuttle Delivery	24 - 48 Hours	350/=

  

Click and Collect - Pick up from Kileleshwa

Please await confirmation via call text or email notifying when your order is ready for collection. 

Do not come to the collect before confirmation to avoid delays. 

Nairobi Next-Day Delivery

Select the Nairobi Next Day Delivery option at checkout.  

Nairobi Same Day Delivery

Select Nairobi Same Day Delivery option at checkout. Any orders made after 1:00 pm may be delivered on the next day. For certain products, same-day delivery may not be possible. In such situations, we will communicate in good time and you will receive your order the following day.

Nairobi Outskirts Same Day (Areas slightly outside Nairobi)

Select the Nairobi Outskirts Same Day option at checkout. Any orders made after 12:00 pm may be delivered on the next day. For certain products, same-day delivery may not be possible. In such situations, we will communicate in good time and you will receive your order the following day.

Outside Nairobi - Next Day via Fargo/G4S Courier

Select Outside Nairobi - Next Day via Fargo/G4S Courier at checkout. 

To ensure you receive your order on the next day, please place your order by 1:00 pm. 

Our team will SMS/email you a tracking number so that you can follow up with Fargo Courier. 

Please note that Fargo/G4S Courier delivers items only to locations that are within a 10km radius from the town. In the event that the address is outside their delivery radius, or in case the package is not delivered at the stated address, the recipient will have to collect the parcel from their offices in the town.

Bulk orders will be delivered after consolidation is complete, usually 1-2 working days depending on the volume ordered.